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At SB Functional Health Group, we really believe that you will love our products as much as we do. Due to the nature of the products and subject always to clause 4 and your rights under the Australian Consumer Law (if applicable) we do not accept returns due to ‘change of mind’.

Items which are eligible for return must meet these two requirements:

  • The products were purchased from this Website; and
  • The products are faulty or different to the product purchased on the Website or you are otherwise eligible by law to return them.

You must inform SB Functional Health Group of your reason for return by emailing info@trainade.com within 7 days of receiving the product. This communication must contain the following information:

  • Customer name;
  • Date of purchase;
  • Order number;
  • Batch number, which is found on the base of the product (if the products are faulty);
  • List of products being returned; and
  • Reason for return.

Returns that meet the criteria will be able to choose between a refund or exchange of the same value.